We offer a 1-year health guarantee including:
Heart defects (scale 4 or above)
Congenital Organ dysfunction result in death
A congenital life-threatening defect that results in death
Canine Distemper
In case of your puppy develops any untreatable life-threatening congenital defect or death occurs by heart, organ, genetic defect, send the initial vet exams and the picture of the puppy dead. We will send you the same sex, breed, and quality you paid. Shipping is the customer’s responsibility.

When making a claim, we require you to send us a copy of all your initial vet exams that clearly indicates the death was caused by only congenital issue / no fault of the owner within 48 hours of initial diagnosis.

The doctor’s exam/autopsy must clearly indicate the death from 100% congenital issue. Once the document is submitted, it will be passed on to our vet for a further review and has to come to an agreement that it is in fact, a congenital defect. The documents must be submitted within 48 hours of diagnostics.

Hydrocephalus is declared only if the dog suffers from a seizure disorder.

We do not cover any treatable disorders or common disorders such as luxating patella, hernias, open fontanel, parasites, and blood sugar or skin issues as they can occur depending on your environment and how you care for your puppy.

Please feed your puppy properly to prevent Hypoglycemia/low sugar.

We properly treat all puppies with Parasites/worms, however, parasites/worms are not covered in our guarantee as they are common in all puppies and are easily treatable.

We are not responsible for any vet bills during shipping. During the first 3 day period after delivery, we will cover up to $300.00 of vet bills for treatment only; Excluding examination fee, x-ray, ultrasound, CT Scan, blood work, and other regular check-ups from your vet. Proof must be e-mailed to the seller before this guarantee will be respected. Please allow up to 8 weeks to process any reimbursements, and seller reserves right to ask for additional documentation prior to reimbursement. The contract must be signed and executed in order to bind the health guarantee. The purchaser will receive the contract by e-sign before an issue of Air Way Bill number or tracking. If the contract was signed after they received the puppy or have not been signed, or forfeited, expired, the 1-year health guarantee is voided.

We are not responsible for any vet bills or shipping for a replacement puppy.

All documents for the claim must be submitted within the 1-year period. Any congenital findings must be submitted within 48 hours of initial diagnostics.

We cannot guarantee a naturally occurring changes such as eye color, coat color.

*Vets & estimates by the local vet

Please check out ‘OUR VETS’ page for how closely each puppy is health monitored before all puppies are sent. All our puppies need to be approved for the travel before they can be booked for the flight.

When you take our puppy to your local vet, they are normally estimated to be much younger age due to their size and growth speed based on a typical puppy in the same breed. Since our puppies are much smaller in size, they have a slower growth rate. For example, the growth of permanent teeth, descending of the testicle or when the puppy goes into a heat cycle can be delayed. Our pictures are posted when the puppy is 3 months of age, and it takes normally 12-14 weeks before the booking can be arranged which makes the puppy at around 3 – 4 months minimum before they can travel.